For Questions, Warranties, or Returns on items purchased at Macy's, Bed Bath and Beyond, and other retailers, please contact them directly for assistance
Protection Plus Plan Warranty claims or assistance, please contact Centricity at 1-800-345-6282
They describe the motion of the rollers themselves.
2D - Massage Rollers move Up/Down and Sideways.
3D - Massage Rollers move Up/Down, Sideways, and In/Out.
4D - Same as 3D but you can control each indicidual massage head
Air Compression - Inflating and deflating in a variety of methods and speeds to press the muscles and connective tissues.
Electric Pulse - Sends mild electrical pulses through the skin to help stimulate injured muscles or manipulate nerves to reduce pain.
Kneading - Applying pressure by lifting the muscle in circular and upwards motions. Kneading is used to break down and realign collagen fibres to increase flexibility and range of movement in the muscle.
Percussion - A breakthrough treatment for soft tissue pain and soreness through the use of a tool that provides rapid, short duration pulses deep into the soft tissues of the body.
Rolling - A massage technique which is used to loosen the skin, release muscle tension, decrease pain and increase flexibility.
Shiatsu - An alternative technique that involves manual pressure applied to specific points on the body in an attempt to relieve tension and pain.
Vibration - A gentle, trembling movement that stimulates soft tissues and help stimulate nerves, relieve muscular tension and decrease stress.
White Glove delivery is required for all Massage Chairs. White Glove delivery typically includes inside delivery, removal of packaging materials, and setup. A delivery date/time is coordinated by the manufacturer with the customer within 3-5 business days of purchase.
White Glove Delivery fees are nonrefundable and when initiating a return with the massage chair manufacturer, the customer will be charged a return label fee which will be deducted from their refund.
Additional White Glove Delivery Fees May need to be collected for excessive effort to deliver the product, difficulties at the delivery location, rescheduling of delivery, and is at the discretion of the provider.
We want you to love shopping at Brookstone.com. If products purchased from Brookstone.com do not meet your expectations, you may return them with the packing slip within 30 days of purchase.
Customers are required to coordinate and pay for the return shipping themselves. Brookstone does not coordinate or pay for any return shipping. Refunds will be returned in the method of which you paid. Original shipping and handling charges will not be refunded. After 30 days, please refer to the original manufacturer’s warranty for product and service issues.
Should you have any questions regarding this policy, please reach out to Brookstone.com Customer Care at 1-888-454-9752. Brookstone reserves the right to deny any return should the conditions of the items not meet the Return Policy and/or if items are used outside of the manufacturer’s specifications.
PLEASE NOTE: Some items such as personalized items (monogramed) and personal care products. Non-Refundable items include: Pillows, Sock-wear, some fitness and massage products or any other “personal care” products. Personal Care is defined as any product that makes direct and continuous contact with the skin. Unopened/sealed items are acceptable for return. Personalized items and items marked as final sale or non-returnable are also ineligible for refunds.
Brookstone branded items purchased from stores or other sellers: If you purchased a Brookstone product at a retail store or from another seller, those returns or exchanges must go through the place of purchase.
For warranty related questions on previously purchased products, please contact the original manufacturer for assistance. To locate the manufacturers contact information, please reference your product manual. Brookstone does not manufacture any products.
If you are not satisfied with your product, or believe you received a non-conforming product, you have 30 days from the date your order was delivered to return your product to us – if the product was purchased at Brookstone.com.
If you have questions about a Brookstone product that was purchased from a retail store such as Bed Bath and Beyond, JC Penney, Kohl's, or Macy's, you will have to contact the retailer for assistance, we cannot assist you Brookstone.com can only assist with purchases made through the Brookstone.com website.
If you have questions about a Brookstone product that was purchased at a Brookstone airport store, now owned by the Hudson Group, you will have to contact Hudson Group Customer Services at 1-800-326-7711 Monday-Friday 8am-5pm EST.